Zoho SalesIQ – Live chat, chatbots, and visitor tracking

Zoho SalesIQ - Live Chat, Chatbot, and Visitor Tracking Plugin, is an all-in-one platform to engage your website visitors, measure their behavior, and increase conversions. It offers multiple chatbot options, widget customization, customer segmentation, advanced event tracking, and a lot more!

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What We Think:

82%

Highly recommended!

Zoho SalesIQ – Live chat, chatbots, and visitor tracking: A Comprehensive Review

The Zoho SalesIQ WordPress plugin is a powerful customer engagement tool that enables businesses of any size to provide a personalized customer experience. With this plugin, businesses can engage customers with live chat, chatbots, and visitor tracking. It helps businesses provide the best possible customer experience and helps them increase website engagement, conversion rates, and customer loyalty.

Zoho SalesIQ – Live chat, chatbots, and visitor tracking: Breakdown

The Zoho SalesIQ WordPress plugin is an essential customer engagement tool that helps businesses of any size offer a personalised customer experience. With this plugin, businesses can engage customers with live chat, chatbots, and visitor tracking. It provides deep insights into customers' behaviour and website operations which can help businesses track customer satisfaction and satisfaction. Leveraging customer data, businesses can use this information to take proactive steps to improve customer experience and increase customer loyalty.

The plugin is easy to install and use. After installing the plugin, businesses can configure the live chat and chatbot settings to match their website. It also offers a variety of customization options – from setting the layout of the chat window to choosing a theme. To help businesses have an even better view of their visitors, the plugin also offers visitor tracking. This helps businesses understand their visitors’ journey and identify which pages and posts customers view during a website visit. Other features include the ability to assign different operators to different departments, pre-formatted responses, reports, and analytics.

The plugin also integrates with other Zoho applications. It is integrated with Zoho Desk, Zoho CRM, and Zoho SalesIQ Mobile. This makes it easy for businesses to transfer conversations between users and departments, as well as to gather customer details and sales leads. Additionally, businesses can transfer files during chat with this integration.

Pros of Using Zoho SalesIQ – Live chat, chatbots, and visitor tracking

Analytics…: One of the top benefits of using Zoho SalesIQ is its visitor analytics engine. It provides an extremely powerful set of tools to analyse user data that can be used to optimize the content and interface of your WordPress website. This helps you to better understand and engage with visitors on your site, while also helping to improve the overall user experience.

Multiple channels…: Zoho SalesIQ provides you with a range of channels through which you can communicate with your visitors. This includes social messaging apps, live chat, automated chatbots and any other channel integrated with Zoho SalesIQ..

Smooth setup…: Zoho SalesIQ is easy to install and setup, it is even easier to use than its competitors. Once you have installed the plugin, you can immediately start to benefit from the features and insights provided by Zoho SalesIQ.

Multiple features…: Zoho SalesIQ also offers a great range of features that users can benefit from. These include real-time visitor monitoring, automated chatbot creation, team collaboration tools, webhooks and API-driven notifications, and much more.

Customer Service…: Having the right customer service tools in place can make the difference between a successful or unsuccessful website. With Zoho SalesIQ, you can offer the highest level of customer service by engaging with your customers in real-time and quickly responding to any queries or issues they may have.

Cons of Using Zoho SalesIQ – Live chat, chatbots, and visitor tracking

Privacy and data management: When using the Zoho SalesIQ WordPress plugin, user data can be tracked and stored in the plugin’s database. This can potentially create privacy and data management issues, particularly for users who are concerned about their information being shared or monitored. The plugin does offer the ability to customize privacy settings and permissions, but there is potential for data to be breached or shared without user consent.

Integration challenges: Integrating Zoho SalesIQ into a WordPress site can be difficult, especially for users who lack technical knowledge. The process to embed the plugin into the site can take time and require special coding knowledge. Additionally, the plugin may not be compatible with certain themes and hosting services, which can also make integration more complicated.

Resource heavy: The Zoho SalesIQ Plugin requires a high degree of server resources and memory to function properly. This can be especially taxing on lower-end shared hosting plans, and may require additional resources or hosting plans to ensure smooth functioning within a WordPress environment. Additionally, this resource usage can lead to slower page loading times and reduced performance on the site.

Cost: Depending on the plan, the Zoho SalesIQ plugin can be relatively costly. Many lower-end plans may require a monthly subscription or usage fees. Furthermore, some of the features found in the plugin come with additional costs, such as advanced analytics or access to customer service support.

Support availability: The plugin’s support is limited in availability, and is usually only available during certain times of the day. This can be disrupting for users who may need support in different time zones. Additionally, the plugin does not offer support plans or guarantee technical assistance, so users may be left to resolve problems on their own.

82% Highly recommended!

In conclusion

The Zoho SalesIQ WordPress plugin is a powerful customer engagement tool that helps businesses offer a personalized customer experience. With this plugin, businesses can enable live chat, chatbots, and visitor tracking. The plugin helps businesses to track customers’ behaviour, identify customer satisfaction, take proactive steps to improve customer experience, and increase customer loyalty. It is easy to install and use, and has a variety of customization and integration options. It is an essential customer engagement tool for businesses of any size.

Plugin Specifications

Version: 2.0.2
Last Updated: 7 months ago
Installs: 20,000+
WP Version: 2.8+
Tested Until: 6.4.2
PHP Version: N/A

Use Case Examples

Live Chatting Support
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Zoho SalesIQ plugin supports an interactive experience for visitors by allowing them to interact with live customer support agents. This can greatly help to improve sales as customers can get more personalised answers to their questions and be better guided in the decision-making process when deciding to buy a product.
Chatbot Automation
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Visitor Tracking
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Interactive Surveys
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Lead Qualification
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