Facebook Chat Plugin – Live Chat Plugin for WordPress

Facebook Chat Plugin – Live Chat Plugin for WordPress icon
Engage with your visitors utilizing the Facebook Chat plugin for WordPress. Install the plugin and increase conversion & retention with Live Chat!
What We Think:

Facebook Chat Plugin – Live Chat Plugin for WordPress: A Comprehensive Review

The Facebook Chat Plugin - Live Chat Plugin for WordPress is an invaluable tool for website owners looking to maximize their website’s engagement with visitors, and enhance its customer service capabilities. This plugin allows website owners to add a live chat feature to their WordPress website in a few simple steps. Utilizing the plugin, customers can easily connect with a customer service representative right from the website, creating an efficient and seamless customer experience.

Facebook Chat Plugin – Live Chat Plugin for WordPress: Breakdown

Facebook Chat Plugin on your website

The Facebook Chat Plugin - Live Chat Plugin for WordPress allows website owners to add a messaging feature directly to their website. Messages are sent directly from visitors to customer service representatives in real time, providing a more instantaneous customer service experience. Additionally, the plugin also has the capability to store customer service conversations, which makes it easier for customer service representatives to review information quickly and make sure they are providing up-to-date and professional customer service. For regular customers, the plugin has the capability to automatically recognize their information and preferences, allowing customer service representatives to quickly provide customer service without spending extra time to input customer information.

The plugin is also easy to set up, as customers only need to acquire a license, and install and activate the Facebook Chat Plugin - Live Chat Plugin for WordPress. Once the plugin is installed, customers can customize settings to their website’s design and preferences. For instance, customers can upload their logo and customize the appearance of the plugin, or select where the plugin should appear (if it should appear on all pages, or just on selected pages). Additionally, customers can also control who can access the plugin (everyone, or only logged-in customers), as well as select languages that the plugin can be accessed in.

The Facebook Chat Plugin - Live Chat Plugin for WordPress also provides customer service representatives with the necessary tools to make their jobs as easy and efficient as possible. A representative can easily view all conversations simultaneously, allowing for faster response time. In addition, the plugin also advises customer service representatives on how best to approach a customer conversation in order to ensure high quality customer service. The plugin also allows for bulk messages to customers, which is an invaluable tool when it comes to advertising promotions or events - customer service representatives can quickly send out promotional messages to all customers with a few clicks.

Pros of Using Facebook Chat Plugin – Live Chat Plugin for WordPress

Easy Integration: The Facebook Chat Plugin – Live Chat Plugin for WordPress is incredibly easy to install and integrates seamlessly with any WordPress installation. It requires minimal setup to get started and connecting it to existing websites and online stores takes only a few clicks of the mouse. Furthermore, the plugin comes with easy to follow instructions and a detailed documentation section that can help guide users in setting up and configuring the plugin in no time.

Secure Technology: The Facebook Chat Plugin – Live Chat Plugin for WordPress utilizes secure socket layer (SSL) technology that encrypts data between the plugin and users' browsers. This ensures that all sensitive data is encrypted and not able to be stolen or read by unauthorized individuals. Furthermore, users do not have to worry about any of their personal information being accessed or misused, even if the plugin is left unsecured on an insecure website.

24/7 Support: The Facebook Chat Plugin – Live Chat Plugin for WordPress offers round-the-clock customer support to its users. This means that users can reach out to the support team at any time and have their technical and non-technical questions answered right away. Furthermore, the plugin also features an online support forum where users can interact with one another and share tips and tricks regarding how to best optimize the plugin.

Live Chat Functionality: The Facebook Chat Plugin – Live Chat Plugin for WordPress' live chat feature makes it incredibly easy for users to chat with customers and website visitors in a safe and secure manner. The plugin makes it easy to create a new chat room or join an existing one. The plugin also allows users to customize the chatrooms with various features, such as themes, user icons, backgrounds, sounds and more.

In-depth Reporting & Analytics: The Facebook Chat Plugin – Live Chat Plugin for WordPress offers an extensive set of reporting and analytics tools that provide valuable insights into user behavior and engagement. The plugin allows users to measure the effectiveness of their social media campaigns, as well as track the performance of their customer service team. Furthermore, the plugin's analytics section provides detailed reports that allow users to gain insight into how their website is performing, such as user retention, page view and engagement rates.

Cons of Using Facebook Chat Plugin – Live Chat Plugin for WordPress

Lack of customization options: Though the Facebook Plugin Chat provides many features, it also sacrifices customization options. This may pose a problem for those looking for more control over their chat options, as they can't customize the fonts, size, and colors used for the chat window. Additionally, users are unable to have the chat box appear in a specific location on the page because the plugin uses a random location to appear for each visitor. This could be viewed as a potential negative for those looking for more in terms of visuals.

Strict limitations: Facebook’s chat plugin for WordPress has some strict limitations when compared to other chat plugins. For one, the chat has to be initiated manually which means visitors to your website have to follow specific steps to start a conversation. This could be off-putting for potential customers who are not tech-savvy as it could seem like too much of a hassle. Additionally, the chat box only allows for a single conversation at a time, which may not be enough for websites that require multiple support staff to handle many conversations simultaneously.

No auto-response message: The chat plugin for WordPress also does not have a feature where you can send auto-response messages if the user has left a message in the chat window and no one is available at the time. Without this feature, customers may be led to believe that no one is available to answer their queries which could lead to a negative impression of your website or business and ultimately loss of potential sales.

Lack of integration: As the Facebook Chat Plugin is not integrated with many popular customer service plugins such as Zendesk or Intercom, it may limit your customer service capabilities. Additionally, users cannot transfer conversations to customer service representatives while on chat and have to use email instead which could be a hassle for customers who are not tech-savvy or who don’t want to go through the extra steps to get the help they need.

Compatibility issues: The Facebook Chat Plugin is not compatible with some themes which may be a problem for those looking to use it on their WordPress website. Additionally, the plugin can have compatibility issues with other plugins that are installed on the website, resulting in unexpected bugs and other issues that can be difficult to troubleshoot and fix.

70% Recommended!

In conclusion

The Facebook Chat Plugin - Live Chat Plugin for WordPress is an excellent tool for website owners who are looking to enhance their customer service capabilities. Once installed and activated, customers have access to advanced features that make customer service operations much simpler and efficient. It also increases customer engagement and provides a more seamless customer experience. Whether it’s for customer service inquiries, sales leads, or promotional messages, the plugin makes getting conversations started with customers much easier.

Plugin Specifications
  • Version: 2.5
  • Last Updated: 2 years ago
  • Installs: 100,000+
  • WP Version: 3.9+
  • Tested Until: 5.9.8
  • PHP Version: 5.2.4 or higher
Use Case Examples
  • Upsale Your Products
    Facebook Chat Pluginhelps to upsale your products that have higher value items that your customers can purchase. Use the chat plugin to notify customers (who have purchased items from your store in the past) about new and improved items or a full suite of features that they can buy. This may help to increase the revenue of your business significantly.
  • Attend Customer inquiries
  • Updation of Product Information
  • Nurture Leads & Prospects
  • 24/7 Availability
  • chat
  • customer care
  • facebook
  • messaging
  • messenger