Zendesk Chat

Zendesk Chat is a powerful and user-friendly WordPress plugin for creating and managing chat conversations, offering full customization and a wide range of features. It helps to increase customer engagement and boost customer satisfaction.

Visit Plugin Page

Visit Website

What We Think:

80%

Highly recommended!

Zendesk Chat: A Comprehensive Review

When it comes to providing exceptional customer experience, many businesses rely on the power of WordPress. Thanks to a vast library of plugins, businesses are able to customize their WordPress installation with features that fit their needs. One such plugin is Zendesk Chat, which allows businesses to provide a comprehensive chat experience for their customers and visitors.

Zendesk Chat: Breakdown

Chat window on your website - active chat

Zendesk Chat is a WordPress plugin that encompasses user engagement features such as live chat, conversations, and knowledge base search. Setup is quick and painless, allowing businesses to have a professional chat experience up and running on their WordPress site in no time.

The live chat feature allows customers to get in touch in real time to ask questions about products or services. Zendesk Chat's predefined messages allow customers to quickly and easily find the answers they're looking for without waiting for someone to reply. Furthermore, the chatbot feature allows businesses to create automated responses to frequently asked questions, freeing up customer service resources to focus on more complex inquiries.

The conversations feature allows customers to contact customer service to get more detailed advice or assistance, and the plugin provides a wide range of configurable options to customize the look and feel of the conversation window. Furthermore, the knowledge base search feature allows customers to quickly and easily find the information they need without having to wait for a response.

The plugin integrates seamlessly with other Zendesk products, like Zendesk Support and Guide, to provide a complete customer service experience. Additionally, the plugin supports multiple languages and can be used on desktop and mobile platforms, making it a great choice for businesses that have a global reach.

Pros of Using Zendesk Chat

Highly Configurable: The 'Zendesk Chat' WordPress plugin allows you to easily configure the basic parameters of the chat, such as description, avatar, pre-chat form, and more. You can also configure extensive settings such as the colors of the chat, font size, and more. This makes it easy to customize the plugin according to the theme of your website. You can also manage the notifications, messages, and access the chat logs straight from the WordPress dashboard.

Real Time Syncing: The 'Zendesk Chat' WordPress plugin provides real-time synchronization of conversations between users and agents, allowing users to switch seamlessly between conversation agents without losing sight of their conversation. This ensures that conversations remain fluid and uninterrupted.

Robust Security: The plugin is equipped with robust security measures that include role-based protection and verification of the authenticity of users. It also uses an encryption protocol that ensures that all data is securely transferred between the server and the WordPress dashboard, making it extremely secure.

Analytics & Reporting: The 'Zendesk Chat' WordPress plugin has powerful analytics and reporting features that allow you to track customer interactions, conversations, and other metrics. This helps you to gain insights into customer behaviour and preferences, allowing you to tailor your customer experience accordingly.

Integration With Other Tools: The 'Zendesk Chat' WordPress plugin facilitates integration with other popular tools such as Salesforce, HubSpot, and more. This allows you to share customer data between systems, providing a 360-degree view of the customer. It also allows you to sync data, automate processes, and centralize customer information.

Cons of Using Zendesk Chat

Not Easy to Integrate: Integrating the Zendesk Chat WordPress plugin is not as easy as it looks. The integration process is more complicated than other WordPress plugins, which can lead to errors that could take a long time to fix. Furthermore, it’s not always compatible with certain WordPress themes, leading to issues with the overall functionality. Therefore, the plugin is best suited for experienced website developers and coders who are familiar with HTML and CSS coding.

Excessive Use of Resources: As easy as it may look on the outside, the Zendesk Chat plugin has been known to put a strain on the server's resources, especially for websites with lots of traffic. This can lead to slower response times and make it difficult to keep up with customer service inquiries. Furthermore, the plugin requires a lot of RAM to function effectively, meaning it can quickly drain the allocated resources.

Expensive Subscriptions: After installing the Zendesk Chat plugin, users must pay a subscription fee to make full use of the features. This could be quite costly for certain individuals and businesses who are on a tight budget as the subscription costs can add up quickly. Furthermore, some users have complained about the high renewals fees, meaning they must pay more than what they initially expected.

Limited Storage Capacity: The Zendesk Chat plugin also comes with limited storage capacity, meaning users must be careful about how much customer data is being stored. In addition, it can store only a certain number of conversations, meaning users must delete old conversations in order to make space for new ones. This could lead to loss of important data and can be quite inconvenient.

Requires Constant Updates: The Zendesk Chat plugin also requires constant updates to improve security and performance. This means users must update often in order to benefit from the latest features. Furthermore, if the plugin is not updated often enough, then users could miss out on important updates that could drastically improve the overall experience.

80% Highly recommended!

In conclusion

For businesses looking to elevate their customer service experience, Zendesk Chat is an excellent addition to their WordPress site. The plugin enables them to provide customers with quick and easy access to information, as well as to answer questions in real time. Its integration with other Zendesk products, along with its wide range of configurable options and support for multiple languages, makes Zendesk Chat an invaluable tool for businesses that want to provide a comprehensive customer engagement experience.

Plugin Specifications

Version: 1.4.18
Last Updated: 4 years ago
Installs: 20,000+
WP Version: 3.1+
Tested Until: 5.5.13
PHP Version: N/A

Use Case Examples

Customer Service Interaction
Close
Using the Zendesk Chat plugin allows customers to quickly and easily connect with a customer service representative if they have a question or concern. Customer service reps can use the chat window to provide quick solutions to their customers' needs without ever leaving the website. This can help provide a great customer experience as problems are solved quickly, leading to higher satisfaction and loyalty.
Website Performance Tracking
Expand
Real-Time Insights
Expand
Data Collection & Analysis
Expand
Conversion Tracking
Expand