Smartsupp – live chat, chatbots, AI and lead generation

Smartsupp – live chat, chatbots, AI and lead generation icon
The Smartsupp WordPress plugin lets you easily add live chat to your website and increase customer satisfaction by resolving their issues faster. You can also create automated chatbots for FAQs, and utilize video recordings to track user activities.
What We Think:
94%
Very highly recommended!

Smartsupp – live chat, chatbots, AI and lead generation: A Comprehensive Review

Smartsupp is a powerful WordPress plugin that permits users to set up customized live chats, chatbots and video recording capabilities. The plugin offers users an efficient and easy way to grow customer engagement, enhance customer service delivery all while allowing users to accurately measure website activity. Smartsupp is quickly becoming a popular plugin for many website owners.

Smartsupp – live chat, chatbots, AI and lead generation: Breakdown

Smartsupp live chat

Smartsupp’s core competencies cover customizing customer contact preferences, providing analysis of customer data and much more. With Smartsupp, users have the flexibility to implement a live chat window into their website interface which is where customer’s inquiries gain a response by either a live person or a chatbot AI. As for the AI chatbot option, the plugin provides users the ability to establish conversational analytics which record customer data within its database. This helps users to gain deeper insights which are essential for customer definition, customer segmentation, and further customer engagement.

Smartsupp also enables video recordings on a website. It’s both powerful and easy to set up, as all users must do is copy and paste the plugin’s code into their website. This will enable the users to gain video recordings of how customers interact with their website, such as logging in, placing orders, completing surveys, and more. Ultimately, users are able to gain a better understanding of their customer’s experience once they provide video recordings; records like session duration, page scrolling, clicks, taps, and page abandonment are all tracked.

Pros of Using Smartsupp – live chat, chatbots, AI and lead generation

Streamlined Interface: Smartsupp - Live Chat, Chatbots, and Video Recordings plugin allows for an easy to use and organized interface that can be used for a variety of tasks. With the plugin in place, users will be able to host various live chats, configure chatbot to respond to inquiries, and record various video sessions. This streamlined interface allows for the efficient performance of tasks, which can be beneficial for users who don't have a lot of time to spare for tedious website design.

Data Analytics: Smartsupp - Live Chat, Chatbots, and Video Recordings plugin helps users to get an overview of their customer interactions. The plugin records customer data such as interactions, navigational behaviour, page sessions, and customer profiles that can be used to identify patterns and trends in customer behaviour. This helps users gain a better understanding of their customers by furthering user experience.

Customer Support: The plugin supports users to stay in touch with their customers. It comes with features such as automated responses, live chat, and customer feedback that enable users to quickly and efficiently respond to customer inquiries. This helps to keep customers engaged and also helps to improve customer satisfaction.

Integrations: Smartsupp - Live Chat, Chatbots, and Video Recordings plugin can be integrated with third-party applications such as Salesforce, Zendesk, and Shopify, which makes it easy for users to automate their processes. With the integrated software, users can automate customer service, order tracking, and user management processes, as well as access customer information more easily from various sources.

Robust Security: The Smartsupp plugin utilizes an encrypted connection protocol that ensures secure transmissions between customers and the website. It also provides users with the ability to set up alerts for suspicious messages and activities, and enables them to track user activity and store logs for authentication purposes. This helps users protect their sites from malicious activity and data theft.

Cons of Using Smartsupp – live chat, chatbots, AI and lead generation

Complexity: The Smartsupp – live Chat, Chatbots, Video Recordings WordPress plugin may be too complex for some users. It has several features and options that are difficult to understand which makes it confusing to use. This may put off some users or impede their ability to properly take advantage of the plugin.

Different Systems: The plugin may not be able to work with certain systems. This is due to different system specifications and processes which can cause compatibility issues or prevent the plugin from working optimally.

High cost: The Smartsupp – live Chat, Chatbots, Video Recordings WordPress plugin is expensive and if you want to get the most out of it you will need to pay for the premium version. This may be too costly for many WordPress users and is a huge downside of the plugin.

Troubleshooting: Troubleshooting can be problematic as there is no official customer support for the plugin. Issues or errors can be difficult to resolve as it is not clear what causes them or how to solve them.

Slow updates: The Smartsupp – live Chat, Chatbots, Video Recordings WordPress plugin does not get updated regularly. These updates can be important as they fix up issues and are needed to stay current with new features. The lack of updates is a definite con.

94% Very highly recommended!

In conclusion

Smartsupp is an ideal solution for website owners who seek to elevate their customer experience and bolster their customer service delivery. As the plugin offers a complete analysis of customer data, users can easily craft customized strategies to accelerate their digital progress and grow their customer base. Smartsupp’s live chat, chatbot and video recording capabilities all work together to ensure users have all they need to successfully launch their website and optimize their customer service.

Plugin Specifications
  • Version: 3.6
  • Last Updated: 8 months ago
  • Installs: 20,000+
  • WP Version: 3.0+
  • Tested Until: 6.2.3
  • PHP Version: 5.3.2 or higher
Use Case Examples
  • Track customer inquiries
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    The Smartsupp – live chat, chatbots, video recordings WordPress plugin allows businesses to track customer inquiries so they can track how customers engage with them and their products. They can track the customer's journey from the initial interaction through asking their questions and queries, and finally receiving a response. This enables businesses to understand how customers interact with them and to tailor their products, services and communication approach to increase customer satisfaction and loyalty.
  • Integrate with other applications
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  • Gather customer feedback
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  • Integrate chatbots
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  • Record and monitor customer interactions
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Tags
  • chatbot
  • live chat
  • livechat
  • messaging
  • smartsupp