The fundamental characteristic of the SupportCandy – Helpdesk & Support Ticket System is its ability to provide a seamless communication channel between customers and service providers. This WordPress plugin accomplishes this by operating on a ticketing system, which is universally recognized as an effective way of managing and responding to customer queries.

IRC or instant response communication is prioritized in this plugin. It handles customer queries by assigning each query a unique ticket. These tickets get categorized, enabling the support team to prioritize and systematically address each query. In essence, it converts a chaotic influx of unstructured queries into a structured flow of tickets that can be centrally managed and resolved.

One impressive feature of SupportCandy is its multilingual capability. This allows businesses to interact effectively with a global consumer base. Moreover, it supports unlimited tickets, unlimited agents, and has multi-agent assignment capabilities. Such features make the plugin versatile across business types and scales, from small startups to large multinational enterprises.

Furthermore, SupportCandy offers a customizable ticketing system through which you can tailor the ticket fields to your specific requirements. This personalization ensures the system's adaptability to the unique needs of your business.

This WordPress plugin also provides email notifications - a crucial tool for maintaining communication with customers and ensuring accountability. The system tracks every interaction, sending automatic acknowledgments and keeping users informed about the status of their query.

Arguably, one of the best features is the provision of an agent-only view, personalized agent signatures, and private notes, ensuring confidentiality and privacy in handling sensitive customer queries.