3CX Free Live Chat, Calls & WhatsApp

The 3CX Free Live Chat, Calls & WhatsApp WordPress plugin is a user-friendly solution to integrate 3CX's powerful communications platform into your WordPress website, so you can chat with visitors, host calls, and even receive texts from WhatsApp.

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What We Think:

92%

Very highly recommended!

3CX Free Live Chat, Calls & WhatsApp: A Comprehensive Review

3CX Free Live Chat, Calls & WhatsApp is a WordPress plugin that allows users to make and receive voice and video calls, as well as send and receive messages on any website powered by WordPress. It is a comprehensive communication platform that ensures easy communication between customers, employees, and other users. With its simple to use dashboard, the plugin helps to create an interactive session between customers and business. The plugin is lightweight yet offers comprehensive features to benefit users, allowing users to quickly build a communication network between the website and the customer.

3CX Free Live Chat, Calls & WhatsApp: Breakdown

3CX Free Live Chat, Calls & WhatsApp offers users an intuitive dashboard to manage and review calls and messages effortlessly. The plugin offers users several features including, a live chat option, making it easy for customers to reach and interact with businesses. It also allows users to set up calls, either in one-on-one sessions or conference calls, to discuss important matters involving customers and businesses. Additionally, the plugin offers users the ability to leave voicemail for customers and record audios for later listening. Moreover, the plugin allows users to add WhatsApp as a communication channel on their website, enabling customers to contact a business through the app straight from the website.

The plugin also helps to save time as it enables users to easily manage and save conversation histories. It also has an auto-reply system that will respond to customers when they are offline and lets users customize templates for their auto-replies. With the 3CX Free Live Chat, Calls & WhatsApp plugin, users can also integrate other plugins and services like CRM, Zapier, and Slack. This gives users the powerful ability to access customer and business data in one place, making it easy to manage customer communications.

Pros of Using 3CX Free Live Chat, Calls & WhatsApp

Easy Integration and Customization: The 3CX Live Chat, Calls & WhatsApp WordPress plugin is designed with easy integration and customization in mind. It provides a straightforward and easy-to-use dashboard for configuration and helps users quickly get up and running without any coding. It’s highly customizable and users can choose to configure their preferences without the need of complex APIs or heavy technical knowledge.

Unlimited Multichannel Engagement: With the 3CX Live Chat, Calls & WhatsApp plugin, users can engage customers in multiple ways using their WordPress site. Whether through live chat sessions or calls, or even through WhatsApp messaging, the plugin offers a full suite of features that can help users generate more leads and sales.

Secure and Reliable Communication: The 3CX Live Chat, Calls & WhatsApp WordPress plugin offers secure and reliable communication for its users. It uses secure encryption to ensure user privacy and ensures that any conversation, call or WhatsApp message is held securely and without any risk of third-party intrusions.

Save Time and Money: With the 3CX Live Chat, Calls & WhatsApp WordPress plugin, users can save both time and money. By automating messages and calls, the plugin helps users quickly reach out to their customers without needing to manually contact them. This can help free up time for more important tasks, and can help reduce costs associated with customer outreach.

Advanced Analytics and Reports: Finally, the 3CX Live Chat, Calls & WhatsApp plugin provides users with detailed analytics and reports. This allows users to track their visitor and customer engagement activities and gain insight into how their efforts are performing. The plugin also provides insights into customer behavior and preferences, which can help users in creating better strategies.

Cons of Using 3CX Free Live Chat, Calls & WhatsApp

Lacks features of paid versions: The 3CX Free Live Chat, Calls & WhatsApp plugin is a basic version of an overall suite of features and tools. The free version is limited in features like text messaging, call-recording, analytics, customer segmentation, etc, as compared to the paid versions. To access more comprehensive features and tools, you will need to upgrade to the premium plans.

Performance issues: The free version of 3CX’s Live Chat, Calls & WhatsApp plugin can be slow and clunky at times, so you may encounter delays in page-loads and communication. Additionally, you may experience hiccups in VoIP communications if the serving infrastructure is overwhelmed.

Occasional bugs: With any plugin, especially one that deals with communication, you may run into software bugs that can disrupt your service or prolong the resolution process. 3CX is a reliable company, but any existing bugs may be hard to identify and work around.

Limitations on customization: The 3CX Free Live Chat, Calls & WhatsApp plugin offers only limited customization in terms of colors, logos, fonts, and other design elements. You may not be able to customize the chat window in the way you desire, and it may restrict your branding efforts

Insecure connection: The 3CX Free Live Chat, Calls & WhatsApp plugin does not offer encryption for data transferred between your website and the 3CX servers. This means that your communication can be vulnerable to being intercepted by hackers, so make sure your network is additional secured.

92% Very highly recommended!

In conclusion

Overall, the 3CX Free Live Chat, Calls & WhatsApp plugin is an exceptional communication tool that allows customers and businesses to easily connect and communicate with each other. The plugin offers users an array of features, such as live chat, calls, messaging, and WhatsApp integration, as well as a host of other features. This makes it a powerful yet lightweight communication platform that helps users quickly and easily create a comprehensive network of communication between customers and businesses. With its simple yet intuitive dashboard, the plugin is easy to use and understand.

Plugin Specifications

Version: 10.0.10
Last Updated: 1 year ago
Installs: 30,000+
WP Version: 5.3+
Tested Until: 6.2.3
PHP Version: 5.4 or higher

Use Case Examples

Video Calling for Customer Support
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This 3CX plugin enables businesses to quickly respond to customer queries and provide them with the help they need. By enabling video calling, customer support reps can now easily see the customer’s issue and provide targeted advice and solutions. This plugin also increases customer confidence in the company’s products and services. Doing so helps to secure customer loyalty and reduce churn.
Record & Replay Calls
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Secure Data Transfer & Storage
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Integrate Call Center Services
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View & Analyze Customer Behavior
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