Tawk.To Live Chat

Tawk.To Live Chat Plugin for WordPress allows you to easily add a live chat widget to your WordPress site. Get more customers engaged and increase your sales conversion rate by connecting with them in real-time!

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What We Think:

92%

Very highly recommended!

Tawk.To Live Chat: A Comprehensive Review

Tawk.To is a live chat plugin for WordPress providing website owners with the ability to chat with customers in real time. It allows for flawless customer service, helping to create strong relationships and conversions that will help you expand your business. It works by enabling users to add a customizable chat box to their WordPress-based website, allowing for messaging between site customers and owners.

Tawk.To Live Chat: Breakdown

Tawk.To is a powerful live chat software that allows you to communicate with customers in real-time. It allows scripts, themes, and designs to be customized and applied so that you can modify and adjust the style of the chat box. The plugin also offers a user-friendly dashboard where you can access all of your existing conversations, as well as the ability to switch between multiple chat boxes while managing each one individually. Tawk.To also allows for the integration of social media accounts, enabling website owners to engage in conversations with customers on an array of online platforms.

Tawk.To live chat is a comprehensive customer service solution. It allows you to collect visitor information through pre-defined forms, manage different customer profiles, and create automated responses for frequently asked questions. It also comes with an AI-powered auto-moderation feature, which can detect and delete inappropriate messages. The plugin also keeps a detailed records of all conversations, giving you insights into customer interactions. This helps to improve customer journey, ensuring that you are providing the best customer service possible.

The plugin is free to use and offers features that can support both small and large businesses, allowing website owners to create different chat agents for individual inquiries or customer support. It integrates with WordPress easily, which allows you to customize the look and feel of your chatbox. The customizations are saved with the same database, so any changes you make will be reflected across all the chatboxes you have created.

Pros of Using Tawk.To Live Chat

User-Friendly Interface: The Tawk.to Live Chat plugin boasts an easy to use and intuitive interface. It has a central dashboard where users can set up their settings, and also access all the necessary features that come with the plugin. This makes it quick and simple to make adjustments whenever needed. Additionally, there are customizable skins available that can be applied to the chat widget to make it look as natural as possible on a website.

Robust Customer Support: Tawk.to offers robust customer support, with helpful resources available online. The company also offers email and chat support that is available 24/7, allowing customers to get assistance anytime they need it. The customer support staff is knowledgeable and helpful, and they are always willing to help customers out with any of their Tawk.to related questions.

Extensive Integrations: Tawk.to provides extensive integration possibilities for users. It can be integrated with various third-party services, such as WordPress, Facebook Messenger, Zendesk, and Salesforce. Additionally, there are integrations with email marketing software, CRM systems, and payment processing platforms. This allows customers to access all of their customer support needs in one place, making it quick and easy to manage all aspects of their customer support.

Data Security: Tawk.to provides a secure data protection system that ensures all customer data is safe and secure. It features encryption for all chats to protect customers’ personal information. Furthermore, it provides users with a secure login system so they can access their account with the highest level of security.

Customization Options: The Tawk.to Live Chat also comes with plenty of customization options. Users can customize the chat widget with their own branding and design. They can even add their own custom scripts. Additionally, the plugin provides users with a wide range of ready-made templates that they can use in the chat window, allowing them to quickly and efficiently customize their chat widget.

Cons of Using Tawk.To Live Chat

Slow Support Responses: Tawk.To's customer service may take longer to respond than other live chat services, especially if their service team gets overwhelmed due to a spike in customer inquiries. Delays mean that customers can be left waiting for some time for answers to their questions.

Issues with Mobile Devices: The Tawk.To Live Chat plugin may be slow to load when viewed on small device screens, or may not render properly in the first place. This could lead to a poor user experience for visitors.

Limited Customization Features: The available customization options are limited when using Tawk.To's plugin, meaning you may not be able to create the exact look and feel you're after. Related to this, the plugin does not support many popular web fonts meaning your text will need to be restricted to more basic styles.

Style Issues When Refreshing: Although the Tawk.To chat window is responsive, the styling may be lost when the user refreshes the page. This can lead to awkward moments of the chat box displaying in its raw form, which can look out of place on some sites.

Data Security Concerns: Because all data is collected and stored by Tawk.To as opposed to the hosting site, there may be some security concerns about the data being shared and stored elsewhere. This could lead to customer hesitation about using the chat service to answer sensitive questions.

92% Very highly recommended!

In conclusion

Tawk.To is a powerful live chat software that can be easily integrated into your WordPress site. It offers a comprehensive set of features to help make customer service smoother, and it is free to use. The plugin comes with an AI-powered auto-moderation feature, it supports multiple chat-boxes, and it has social media integration. Tawk.To is an invaluable asset for any website that is looking to provide fast, efficient, and reliable customer service.

Plugin Specifications

Version: 0.8.2
Last Updated: 1 year ago
Installs: 200,000+
WP Version: 2.7+
Tested Until: 6.4.2
PHP Version: 5.6 or higher

Use Case Examples

Chatting with Customers to Solve Technical Challenges
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The Tawk.To Live Chat plugin is an excellent tool for customer service representatives and technical support staff. Through the plugin, live chat sessions can be conducted with customers to help them troubleshoot any technical issues they may be experiencing. During the chat session, representatives can upload technical schematics and provide detailed explanations to help the customer understand the issue and solve it. Additionally, they can receive tips and advice from the customer, allowing them to understand the customer’s needs better and provide the right solution.
Connecting with Potential Clients
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Managing International Sales
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Supporting Customers After the Sale
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Hosting Live Events
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