Cresta Help Chat

Cresta Help Chat icon
The Cresta Help Chat WordPress plugin is an easy-to-use live chat support solution for customer service and customer engagement. It offers real-time messaging, advanced customization options, and reliable support.
What We Think:
100%
Very highly recommended!

Cresta Help Chat: A Comprehensive Review

The Cresta Help Chat plugin is designed to help WordPress users get online support easily and quickly. With Cresta Help Chat, WordPress users can start a real-time conversation with support agents within minutes, and get the help they need right away. Cresta Help Chat is a powerful customer service plugin developed for WordPress websites and blogs, and it is one of the top-rated customer support solutions available for WordPress users.

Cresta Help Chat: Breakdown

Cresta Help Chat Settings Page

The Cresta Help Chat plugin is a simple yet powerful tool that helps WordPress users get the help they need quickly and easily. The plugin allows for a quick and easy setup, allowing users to have the support of a real support agent within minutes of installing and setting up the plugin. Cresta Help Chat also offers advanced features such as the ability to create and customize chatbots, and the ability to provide support in multiple languages.

Cresta Help Chat is also incredibly simple to use. With a few clicks, users can create real-time conversations with support agents, as well as set up chatbots to answer common questions. Users can even customize the plugin to fit their needs, such as by adding fields that allow them to save important information for later use.

The support of Cresta Help Chat is also excellent, with their team providing assistance whenever needed. The plugin offers comprehensive documentation and a support forum, meaning customers can get help with any issue they encounter quickly and easily. Furthermore, the plugin also offers technical support if users need help configuring the plugin or troubleshooting any issues they might face.

Finally, the plugin is extremely affordable when compared to other customer support solutions. The free version of the plugin already allows for real-time conversations with support agents, while the paid version unlocks additional features such as the ability to customize and create chatbots, and much more.

Pros of Using Cresta Help Chat

Powerful JavaScript Library Support: Cresta Help Chat is powered by an incredibly robust JavaScript library which ensures compatibility with modern browsers even with certain browser add-ons enabled. The code also provides extensibility so that other plugins and customizations can be added to the chat functionality.

Privacy and Security: Cresta Help Chat allows users to enjoy peace of mind with regards to both privacy and security. Messages sent in the chat window are securely encrypted and transmitted with industry-standard SSL protocols. All data is stored on an AWS-secured server.

User Friendly Design: Cresta Help Chat features an intuitive design that makes it easy for users to get started with the chat service. The plain text chat window is organized in a bourgeois fashion and filtering customer inquiries is also possible.

Highly Customizable Interface: Cresta Help Chat allows users to customize the interface and display settings to their own liking. This includes changing the chat window background, font size, and even the colours. Additionally, users can personalize the notification settings and status messages according to their needs.

Integrated Analytics: Cresta Help Chat provides users with an integrated analytics system for tracking conversations and user engagement. By analyzing the data, users can gain valuable insights into customer behavior which can help with optimizing their strategies and processes.

Cons of Using Cresta Help Chat

Incompatible with Some WordPress Versions: Cresta Help Chat is not compatible with some older WordPress versions, mainly pre-4.0. This could limit its usability and limit the types of support requests the user can receive.

Requires Third-Party Accounts: The plugin requires a third-party account to use, such as Facebook or Skype. This may require more effort to set up as compared to plugins that are more self-contained.

Incompatible with Other Plugins: The Cresta Help Chat plugin does not always work with other plugins, such as WooCommerce or WPML. This could pose a problem for users who rely on plugin integrations for their business website.

Poor Customer Service: The customer service for the Cresta Help Chat plugin is often lacking. There are reports of slow response times and technical issues that are not addressed quickly or satisfactorily.

May Not Offer Needed Services: The Cresta Help Chat plugin may not offer all the services that a particular user is looking for. This could lead to frustration from the customer side, and limit the usefulness of the plugin for any website.

100% Very highly recommended!

In conclusion

The Cresta Help Chat plugin is a great way for WordPress users to get the help they need quickly and easily. It is a powerful customer service plugin that offers a range of features such as creating and customizing chatbots, providing support in multiple languages, and much more. Additionally, it is also extremely easy to use and set up, making it great for those who are new to customer support. The efforts of the Cresta Help Chat team to provide excellent customer service and support, as well as keep the plugin affordable, means that it continues to be one of the top-rated customer support solutions for WordPress users.

Plugin Specifications
  • Version: 1.3.2
  • Last Updated: 7 months ago
  • Installs: 10,000+
  • WP Version: 4.2+
  • Tested Until: 6.4.2
  • PHP Version: N/A
Use Case Examples
  • User Support Request
    Close
    The Cresta Help Chat plugin is an invaluable tool for website owners to provide support to their customers when they have a question or need help. By enabling the chat feature, users can quickly and easily submit support inquiries to the website administrators and immediately receive a response. This enables users to get the help they need quickly with minimal effort without having to wait on a response via email or phone call.
  • Emailing Potential Customers
    Expand
  • Order Status & Delivery Update
    Expand
  • Customer Services Support
    Expand
  • Product Recommendations
    Expand
Tags
  • chat
  • help desk
  • whatsapp
  • whatsapp button
  • whatsapp chat