Click To Chat App: Breakdown
Cick To Chat App is a popular WordPress plugin designed to make customer service and support easy and efficient for website and blog owners. This plugin allows website owners to set up a chat box on their website so visitors can initiate conversations with the customer service team. Visitors can easily send a request for help without having to use separate messaging apps or email. Notifications are sent to the customer service team via instant message (IM) or email.
The customer service team is able to respond to the request quickly and efficiently in real time. This plugin also comes with an intuitive user dashboard which allows customer service agents to easily organize their conversations and view customer records. This helps teams quickly review customer support topics and respond quickly to customer inquiries.
The Click To Chat App plugin also offers other features to enhance customer service coverage. This includes automatic greetings when customers open the chat box and presets for easy customization of customer service messages. Additionally, the plugin includes a comprehensive analytics suite so users can see the number of conversations they are receiving, and the average response time.